Telarus Business Terms – Agreement containing all the general terms and conditions between Telarus and our Customers.
Telarus Acceptable Use Policy – To ensure the use of Telarus internet services is in line with current Laws, Telarus provides this Acceptable Use Policy for all customers.
Telecommunication Consumer Protection Code
Telarus endorses the initiatives taken by the Telco industry to ensure consumers and small businesses are fully informed and protected.
Complaint Handling Process (Summary)
Financial Hardship Policy
Authorised Representative Appointment
Estimating Data Usage
Hardware and Warranties
Mobile Network Coverage
Credit Management Tools
Service Terms detail product specific terms and conditions and are part of a customer’s contract with Telarus as referenced in the Telarus Business Terms.
Network Monitoring System (NMS)
Telarus Managed Security (TMS)
Telarus Service Terms – IaaS (v1 and v2)
Telarus Cloud Connect
Telarus Public Cloud Connect
Master Services Agreement
This MSA applies if you have an agreement that was entered into from 9 November 2023 onwards – Download
This MSA applies if you have an agreement on foot that was entered into before 9 November 2023 – Download
Previous versions of our Business and Service Terms with corresponding end date.