The Customer Support phase begins when a solution has been delivered and customer acceptance confirmed.
The Telarus Network Operations Centre (NOC) monitors and manages all customer services. Our NOC is located in Australia and staff members are industry qualified. On average, our technical staff members have more than nine year’s industry experience. We use an ITIL based Service Desk and employ formal escalation processes to manage all customer incidents.
Every Telarus customer is managed by a single account representative. Our account managers are experienced technologists who take a strategic view of your business.
We consistently deliver technologies that help solve problems that businesses encounter in an interconnected world. Over 80% per cent of our customers have been with us for more than 5 years, and many have been through multiple solution revisions and been our partners for over a decade.
We maintain a spirit of openness and transparency in our customer engagement and always seek to deliver greater value.